Shipping policy

At ORLENVIA, we aim to process and ship orders as efficiently as possible, ensuring a smooth and reliable shopping experience for our customers.

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Please note that business days do not include weekends or public holidays. Orders are not normally processed or shipped on weekends or holidays.

Once your order has been processed and shipped, you will receive tracking information when available.

2. Estimated Delivery Time

Our estimated shipping transit time is 5 business days after your order has been processed and shipped.

The estimated total delivery time is 5-8 business days after your order has been processed and shipped.

Please note that delivery times are estimates and may vary depending on your destination, shipping carrier, weather conditions, public holidays, or other circumstances beyond our control.

3. Shipping Confirmation and Tracking

When tracking information is available, a shipping confirmation email containing your tracking number will be sent after your order has been shipped.

Please allow some time for tracking information to become active in the carrier's system.

4. Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at info@orlenvia.com.

We will do our best to assist you; however, we cannot guarantee that address changes can be made after an order has been processed or shipped.

5. Delayed or Lost Packages

Although we aim to deliver orders within the estimated timeframe, occasional delays may occur due to carrier issues, weather conditions, holidays, or other unforeseen circumstances.

If your package is delayed or appears to be lost, please contact us at info@orlenvia.com. We will assist you using the available tracking information and help you determine the appropriate next steps.

6. Contact Information

If you have any questions about our shipping policy or need assistance with your order, please contact us using the information below.

Trade Name: ORLENVIA
Phone Number: 8182781355
Email: info@orlenvia.com
Business Address: ORLENVIA, 30 N Gould St, Sheridan, WY 82801, United States

We appreciate your trust in ORLENVIA and thank you for shopping with us.